LeadSquared incident

Web application slowness in Singapore region

Major Resolved View vendor source →

LeadSquared experienced a major incident on August 3, 2019, lasting —. The incident has been resolved; the full update timeline is below.

Started
Aug 03, 2019, 04:46 AM UTC
Resolved
Aug 02, 2019, 06:45 AM UTC
Duration
—
Detected by Pingoru
Aug 03, 2019, 04:46 AM UTC

Update timeline

  1. resolved Aug 03, 2019, 04:46 AM UTC

    Some of the Singapore users (run.leadsquared.com) may experience web application slowness. We are investigating the cause and will address it ASAP.

  2. postmortem Aug 03, 2019, 04:47 AM UTC

    The issue was caused by mass replacement of our application servers hosted on AWS EC2. The issue was automatically resolved in 10 minutes. We are looking at ways to avoid performance impact due to such mass replacements.