LeadSquared incident

Issues with US11 web application

Critical Resolved View vendor source →

LeadSquared experienced a critical incident on August 31, 2019 affecting API and Web Application and 1 more component, lasting 1h 26m. The incident has been resolved; the full update timeline is below.

Started
Aug 31, 2019, 03:30 PM UTC
Resolved
Aug 31, 2019, 04:57 PM UTC
Duration
1h 26m
Detected by Pingoru
Aug 31, 2019, 03:30 PM UTC

Affected components

APIWeb ApplicationMobile Application

Update timeline

  1. investigating Aug 31, 2019, 04:51 PM UTC

    Users in US region may experience connectivity and slowness issues. AWS services in N Virginia data center are affected, and we are trying to restore the services ASAP.

  2. investigating Aug 31, 2019, 04:53 PM UTC

    We are continuing to investigate this issue.

  3. investigating Aug 31, 2019, 04:54 PM UTC

    The application is accessible now. Please reach out to our support in case you still have issues. There may be slowness until AWS services are fully restored to normalcy.

  4. resolved Aug 31, 2019, 04:57 PM UTC

    All services seem to be working normally now.