LeadSquared incident

Web application slowness issues in Mumbai region

Critical Resolved View vendor source →

LeadSquared experienced a critical incident on November 14, 2019 affecting API and Web Application and 1 more component, lasting 2h 15m. The incident has been resolved; the full update timeline is below.

Started
Nov 14, 2019, 11:45 AM UTC
Resolved
Nov 14, 2019, 02:00 PM UTC
Duration
2h 15m
Detected by Pingoru
Nov 14, 2019, 11:45 AM UTC

Affected components

APIWeb ApplicationMobile Application

Update timeline

  1. investigating Nov 14, 2019, 05:38 PM UTC

    We are currently experiencing some issues with Leadsquared Web Application. We are actively investigating this issue and will post updates as soon as they become available. If you have any questions, please contact LeadSquared Support

  2. identified Nov 14, 2019, 05:40 PM UTC

    The issue has been identified and our DevOps Team is implementing emergency change to fix the issue. We will keep posted.

  3. monitoring Nov 14, 2019, 05:44 PM UTC

    Fix has been implemented and Redis Clusters upgraded in Mumbai region, We are monitoring the Health of Application and services.

  4. resolved Nov 14, 2019, 05:48 PM UTC

    Issue is resolved, Leadsquared Application performance over Web and Mobile is stable , API services are working fine, We are still monitoring application.