LeadSquared incident

Downtime in US applications due to a third-party outage

Critical Resolved View vendor source →

LeadSquared experienced a critical incident on July 18, 2020, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jul 18, 2020, 02:31 AM UTC
Resolved
Jul 17, 2020, 09:00 PM UTC
Duration
—
Detected by Pingoru
Jul 18, 2020, 02:31 AM UTC

Update timeline

  1. resolved Jul 18, 2020, 02:31 AM UTC

    LeadSquared uses Cloudflare for its WAF (web application firewall) to protect against attacks and improve security. To access LeadSquared applications and APIs, the traffic is routed through Cloudflare WAF. There was a 27 minute outage of Cloudflare services that caused LeadSquared users in North America to lose access to LeadSquared for the same period. Here is a detailed incident report from Cloudflare https://blog.cloudflare.com/cloudflare-outage-on-july-17-2020/ We are working internally to limit the impact of such incidents to less than 10 minutes by taking alternate traffic routes.