LeadSquared experienced a major incident on September 11, 2021 affecting API and Web Application and 1 more component, lasting 2h 42m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 11, 2021, 06:59 AM UTC
Mumbai automation agent services went down today at 10:30 AM IST. We are working on it.
- identified Sep 11, 2021, 07:03 AM UTC
Root cause is identified. The backend database went down. We are working with AWS team to upgrade it.
- identified Sep 11, 2021, 07:07 AM UTC
Upgrade activity is complete. Database is now up. We are starting the Automation agent services.
- monitoring Sep 11, 2021, 07:13 AM UTC
Automation agent services are started and we are confirming that all services are functional. We will continue to monitor the situation and will provide a final update shortly.
- resolved Sep 11, 2021, 07:42 AM UTC
We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time.