LeadSquared incident

Performance degradation experienced in US Region

Minor Resolved View vendor source →

LeadSquared experienced a minor incident on September 17, 2022 affecting API and Web Application and 1 more component, lasting 3h 26m. The incident has been resolved; the full update timeline is below.

Started
Sep 17, 2022, 07:21 PM UTC
Resolved
Sep 17, 2022, 10:48 PM UTC
Duration
3h 26m
Detected by Pingoru
Sep 17, 2022, 07:21 PM UTC

Affected components

APIWeb ApplicationMobile Application

Update timeline

  1. investigating Sep 17, 2022, 07:21 PM UTC

    We are currently experiencing slowness in US Region. The team is working on it and we will keep you posted. Apologies for the inconvenience.

  2. identified Sep 17, 2022, 07:58 PM UTC

    We have identified the query causing slowness and have isolated it. The application is now working in normal conditions. We will continue to monitor and work on fixing the issue.

  3. resolved Sep 17, 2022, 10:48 PM UTC

    The incident has been resolved and the application is working in normal condition. Thank you for your patience and continued support.