LeadSimple incident

Infrastructure Outage

Critical Resolved View vendor source →

LeadSimple experienced a critical incident on February 24, 2022 affecting App and Website and 1 more component, lasting 1h 35m. The incident has been resolved; the full update timeline is below.

Started
Feb 24, 2022, 04:48 PM UTC
Resolved
Feb 24, 2022, 06:23 PM UTC
Duration
1h 35m
Detected by Pingoru
Feb 24, 2022, 04:48 PM UTC

Affected components

AppWebsiteEmail DeliveryOutbound SMSOutbound Phone CallsNotificationsLead ImportsEnterprise Dashboard

Update timeline

  1. investigating Feb 24, 2022, 04:48 PM UTC

    It appears that our webhost is down, our team is investigating.

  2. investigating Feb 24, 2022, 04:56 PM UTC

    Heroku has acknowledged the issue and is posting updates about it here: https://status.heroku.com/incidents/2402

  3. identified Feb 24, 2022, 05:13 PM UTC

    Heroku is rolling out a fix for the issue now. We continue to monitor.

  4. monitoring Feb 24, 2022, 05:31 PM UTC

    We are back online. The downtime was caused by an issue at @heroku with many sites down in the last 30 minutes. Thanks for your patience.

  5. resolved Feb 24, 2022, 06:23 PM UTC

    Heroku indicates that the issue is resolved, and our team has confirmed that all components appear to be functioning properly, so we're marking this resolved.