LeadSimple incident

App unavailable due to issue with hosting provider

Critical Resolved View vendor source →

LeadSimple experienced a critical incident on August 23, 2022 affecting App and Email Delivery and 1 more component, lasting 2h 55m. The incident has been resolved; the full update timeline is below.

Started
Aug 23, 2022, 11:39 PM UTC
Resolved
Aug 24, 2022, 02:35 AM UTC
Duration
2h 55m
Detected by Pingoru
Aug 23, 2022, 11:39 PM UTC

Affected components

AppEmail DeliveryOutbound SMSOutbound Phone CallsNotificationsLead Imports

Update timeline

  1. identified Aug 23, 2022, 11:39 PM UTC

    Our hosting provider (Heroku) is having an incident with their DNS provider. This is causing app.leadsimple.com to be unreachable for most if not all customers. Heroku is tracking this problem here: https://status.heroku.com/incidents/2453 We will provide updates as soon as we know more.

  2. monitoring Aug 24, 2022, 01:01 AM UTC

    Our hosting provider is still experiencing issues, however it appears that we are no longer affected. We will continue to monitor.

  3. resolved Aug 24, 2022, 02:35 AM UTC

    This incident has been resolved.