LeadSimple incident

Call recordings not downloading

Minor Resolved View vendor source →

LeadSimple experienced a minor incident on November 22, 2022 affecting Outbound Phone Calls, lasting 3h 30m. The incident has been resolved; the full update timeline is below.

Started
Nov 22, 2022, 10:29 PM UTC
Resolved
Nov 23, 2022, 02:00 AM UTC
Duration
3h 30m
Detected by Pingoru
Nov 22, 2022, 10:29 PM UTC

Affected components

Outbound Phone Calls

Update timeline

  1. identified Nov 22, 2022, 10:29 PM UTC

    We are aware of an issue that is causing call recordings to not appear in LeadSimple. This issue affects call recordings from the past few hours. We are rolling out a fix now and will continue to monitor.

  2. resolved Nov 23, 2022, 05:33 PM UTC

    All call recordings have been restored and this incident is now resolved.