LeadSimple experienced a major incident on October 12, 2021 affecting App, lasting 6h 6m. The incident has been resolved; the full update timeline is below.
Affected components
App
Update timeline
- investigating Oct 12, 2021, 05:08 PM UTC
We are currently investigating the issue.
- identified Oct 12, 2021, 06:46 PM UTC
We think we have identified the root cause and are working on a fix.
- monitoring Oct 12, 2021, 07:43 PM UTC
The immediate root cause has been addressed, and site performance has returned to normal levels. We will be scheduling some upgrades for later tonight to avoid this problem in the future.
- resolved Oct 12, 2021, 09:36 PM UTC
Performance returned to normal at noon, and has held steady since.