LeadSimple incident

LeadSimple is not accessible for some VPN/Antivirus users

Minor Resolved View vendor source →

LeadSimple experienced a minor incident on July 11, 2024 affecting App, lasting 30m. The incident has been resolved; the full update timeline is below.

Started
Jul 11, 2024, 08:41 PM UTC
Resolved
Jul 11, 2024, 09:11 PM UTC
Duration
30m
Detected by Pingoru
Jul 11, 2024, 08:41 PM UTC

Affected components

App

Update timeline

  1. investigating Jul 11, 2024, 08:41 PM UTC

    We are aware that some Avast users are having trouble accessing LeadSimple. We are investigating why LeadSimple is currently being flagged as a phishing website. In the meantime, we're working on a workaround for the block.

  2. investigating Jul 11, 2024, 08:46 PM UTC

    If you're using Avast Web Shield, you can disable it by following the steps here: https://support.avast.com/en-us/article/one-web-shield-settings We're working with our partners to unflag our URL.

  3. resolved Jul 11, 2024, 09:11 PM UTC

    We've implemented a fix. We're still investigating how our API URL ended up in a phishing links database. We'll keep everyone posted timely.