LayerStack incident

Connection Lost for some Cloud Servers (HK02)

Major Resolved View vendor source →

LayerStack experienced a major incident on May 15, 2018 affecting Hong Kong - HK01 and Hong Kong - HK02, lasting 2h 3m. The incident has been resolved; the full update timeline is below.

Started
May 15, 2018, 01:15 AM UTC
Resolved
May 15, 2018, 03:18 AM UTC
Duration
2h 3m
Detected by Pingoru
May 15, 2018, 01:15 AM UTC

Affected components

Hong Kong - HK01Hong Kong - HK02

Update timeline

  1. investigating May 15, 2018, 01:15 AM UTC

    We are experiencing network connection issues with one of hypervisor. We are investigating the cause of the issue. Updates will be given as soon as we have identified the cause.

  2. investigating May 15, 2018, 01:15 AM UTC

    We are continuing to investigate this issue.

  3. resolved May 15, 2018, 03:18 AM UTC

    Network device hardware was re-applied and the issue was resolved. Sorry for any inconvenience caused