LayerStack experienced a major incident on July 1, 2018 affecting Hong Kong - HK01 and Hong Kong - HK02, lasting 36m. The incident has been resolved; the full update timeline is below.
Affected components
Hong Kong - HK01Hong Kong - HK02
Update timeline
- identified Jul 01, 2018, 07:22 AM UTC
We are aware of connectivity issues for some of Cloud Server's IP address, and Cloud Servers may not able to connect. It is causing by upstream network problem. Our engineer is working for the issue and we will continue to provide additional updates going forward.
- resolved Jul 01, 2018, 07:58 AM UTC
Upstream network was resumed and the issue was resolved. Sorry for any inconvenience caused