LayerStack incident

International Connection Lost for Cloud Servers

Major Resolved View vendor source →

LayerStack experienced a major incident on July 4, 2018 affecting Hong Kong - HK01 and Hong Kong - HK02 and 1 more component, lasting 12m. The incident has been resolved; the full update timeline is below.

Started
Jul 04, 2018, 09:06 AM UTC
Resolved
Jul 04, 2018, 09:19 AM UTC
Duration
12m
Detected by Pingoru
Jul 04, 2018, 09:06 AM UTC

Affected components

Hong Kong - HK01Hong Kong - HK02Classic LayerPanelSingapore - SG01Tokyo - JP01

Update timeline

  1. investigating Jul 04, 2018, 09:06 AM UTC

    We are aware of international connectivity issues for some of Cloud Server's IP address, and Cloud Servers may not able to connect from international area. Our engineer is checking for the issue with network upstream provider and we will continue to provide additional updates going forward.

  2. resolved Jul 04, 2018, 09:19 AM UTC

    Upstream network was resumed and the issue was resolved. Sorry for any inconvenience caused