LayerStack experienced a major incident on October 24, 2018 affecting Hong Kong - HK01 and Hong Kong - HK02 and 1 more component, lasting 3h 58m. The incident has been resolved; the full update timeline is below.
Affected components
Hong Kong - HK01Hong Kong - HK02Classic LayerPanel
Update timeline
- investigating Oct 24, 2018, 08:41 AM UTC
We are aware of connectivity issues for some of HK Cloud Servers, and Cloud Servers may not able to connect. Our engineer is working for the issue with upstream network provider and we will continue to provide additional updates going forward.
- resolved Oct 24, 2018, 12:39 PM UTC
Our network engineer has figured out the issue is related to one of the local loop to HKIX and our team has rerouted the connection into another backup routing for resolving the issue. We are sincerely sorry for any inconvenience caused on this.