LayerStack incident

Connectivity issue with HKBN

Major Resolved View vendor source →

LayerStack experienced a major incident on November 22, 2018 affecting Hong Kong - HK01 and Hong Kong - HK02 and 1 more component, lasting 33m. The incident has been resolved; the full update timeline is below.

Started
Nov 22, 2018, 09:13 AM UTC
Resolved
Nov 22, 2018, 09:47 AM UTC
Duration
33m
Detected by Pingoru
Nov 22, 2018, 09:13 AM UTC

Affected components

Hong Kong - HK01Hong Kong - HK02Classic LayerPanelSingapore - SG01Tokyo - JP01

Update timeline

  1. identified Nov 22, 2018, 09:13 AM UTC

    We have detected instability with the peering connection between LayerStack and HKBN. Network traffic via the HKBN network will have slight performance degrade. We are currently working with the upstream provider to find a resolution as soon as possible.

  2. resolved Nov 22, 2018, 09:47 AM UTC

    The issue is resolved by working with upstream network provider. Connection resumed .