LayerStack incident

Hardware Maintenance

Major Resolved View vendor source →

LayerStack experienced a major incident on December 2, 2018 affecting Hong Kong - HK01 and Hong Kong - HK02, lasting 14m. The incident has been resolved; the full update timeline is below.

Started
Dec 02, 2018, 05:04 AM UTC
Resolved
Dec 02, 2018, 05:19 AM UTC
Duration
14m
Detected by Pingoru
Dec 02, 2018, 05:04 AM UTC

Affected components

Hong Kong - HK01Hong Kong - HK02

Update timeline

  1. identified Dec 02, 2018, 05:04 AM UTC

    We are updating few hypervisor which have hardware issue. We will complete the maintenance soon.

  2. identified Dec 02, 2018, 05:09 AM UTC

    This maintenance will not affect All servers. It will affect only few servers.

  3. identified Dec 02, 2018, 05:18 AM UTC

    We are continuing to work on a fix for this issue.

  4. resolved Dec 02, 2018, 05:19 AM UTC

    We have completed the maintenance. Thank you for the co-operation.