LayerStack experienced a critical incident on February 12, 2019 affecting Hong Kong - HK01 and Hong Kong - HK02 and 1 more component, lasting 1d 4h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 12, 2019, 01:44 AM UTC
We are currently investigating the connection issue now with our upstream network provider. Further update will be provided shortly.
- investigating Feb 12, 2019, 03:49 AM UTC
We are continuing to investigate this issue.
- investigating Feb 12, 2019, 03:50 AM UTC
We are currently experiencing connectivity issues affecting Cloud Servers. Our team is investigating these issues and we will provide additional updates as we continue to gather information.
- investigating Feb 13, 2019, 05:56 AM UTC
The server connection issues has now been resolved by our Network Engineering team and our entire engineering team will continue to monitor the situation all of our clients.
- resolved Feb 13, 2019, 06:42 AM UTC
This incident has been resolved.