LayerStack incident

Urgent Hardware Maintenance for some Hong Kong Cloud Services

Major Resolved View vendor source →

LayerStack experienced a major incident on April 15, 2019 affecting Hong Kong - HK01 and Hong Kong - HK02, lasting 2h 33m. The incident has been resolved; the full update timeline is below.

Started
Apr 15, 2019, 09:35 AM UTC
Resolved
Apr 15, 2019, 12:09 PM UTC
Duration
2h 33m
Detected by Pingoru
Apr 15, 2019, 09:35 AM UTC

Affected components

Hong Kong - HK01Hong Kong - HK02

Update timeline

  1. identified Apr 15, 2019, 09:35 AM UTC

    Our system engineer team has checked that there was fault alert in hardware level and we need to undergo the urgent hardware replacement to resolve this.

  2. identified Apr 15, 2019, 09:43 AM UTC

    We are working on hardware replacement and it will take place over a span of 30-60 minutes.

  3. identified Apr 15, 2019, 09:59 AM UTC

    Hardware Replacement will be completed shortly, we will keep update here

  4. identified Apr 15, 2019, 10:35 AM UTC

    The maintenance is currently in progress. We will provide updates as necessary.

  5. monitoring Apr 15, 2019, 11:40 AM UTC

    The detected hardware fault has now been resolved by replaced new hardware and all systems should be operational now.

  6. resolved Apr 15, 2019, 12:09 PM UTC

    This incident has been resolved.