LayerStack experienced a minor incident on August 29, 2019 affecting Hong Kong - HK01, lasting 4h 21m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 29, 2019, 03:15 AM UTC
Apologies for the inconvenience caused. Currently, we are facing unexpected hardware issue for one of the server and our system engineers are fixing it urgently. We will keep you updated on the status
- identified Aug 29, 2019, 03:26 AM UTC
Our system engineer team has located fault hardware and we need to undergo the urgent hardware replacement to resolve this around 13:00.
- identified Aug 29, 2019, 05:12 AM UTC
We are working on hardware replacement and it will take place over a span of 15 - 30 minutes
- monitoring Aug 29, 2019, 05:27 AM UTC
The detected hardware fault has now been resolved by replaced new hardware and all systems should be operational now.
- monitoring Aug 29, 2019, 06:46 AM UTC
This incident has been resolved.
- resolved Aug 29, 2019, 07:37 AM UTC
This incident has been resolved.