LayerStack experienced a notice incident on September 26, 2019 affecting Hong Kong - HK01 and Hong Kong - HK02 and 1 more component, lasting 1h 22m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 26, 2019, 08:49 AM UTC
At this time we have identified the networking issues affecting our Cloud Servers service. Our team is working as quickly as possible to have connectivity restored. We will provide additional updates as they develop.
- investigating Sep 26, 2019, 09:46 AM UTC
Our engineering team are still working on this issue and we apologize for the inconvenience. We will provide additional updates once we have more information.
- monitoring Sep 26, 2019, 09:56 AM UTC
At this time we have been able to correct the connectivity issues. We will be monitoring this issue to ensure connectivity remains stable. If you are still experiencing connectivity issues, please reach out to our Support Team for assistance. Submit Ticket: https://service.layerstack.com/en/tickets/create/step3/1
- resolved Sep 26, 2019, 10:12 AM UTC
We have not experienced additional networking issues, and all service should be operating normally. If you are still experiencing connectivity issues, please reach out to our Support Team for assistance.
- postmortem Sep 26, 2019, 10:34 AM UTC
We have experienced connectivity issues at 16:49 HKT, which affected a small subset of the cloud server’s clients in Hong Kong location. We have identified the cause of the issues is related to a failure of the local loop network provider. At this time, we have been able to correct the issues, and we haven't observed any additional issues with LayerStack since 18:12 HKT. As such, we will now consider this incident resolved. We will be monitoring this issue to ensure that connectivity remains stable. We appreciate your patience and understanding. If you are still experiencing connectivity issues with LayerStack, please send a ticket to our Technical Support team at [https://service.layerstack.com](https://service.layerstack.com) for assistance.