LayerStack incident

Network Interruption for Cloud Servers

Critical Resolved View vendor source →

LayerStack experienced a critical incident on October 7, 2019 affecting Hong Kong - HK01 and LayerPanel 2 and 1 more component, lasting 35m. The incident has been resolved; the full update timeline is below.

Started
Oct 07, 2019, 04:22 AM UTC
Resolved
Oct 07, 2019, 04:58 AM UTC
Duration
35m
Detected by Pingoru
Oct 07, 2019, 04:22 AM UTC

Affected components

Hong Kong - HK01LayerPanel 2Hong Kong - HK02Classic LayerPanel

Update timeline

  1. investigating Oct 07, 2019, 04:22 AM UTC

    Our engineer team is investigate the network issue for some HK Cloud Servers with our network upstream provider now, we should provide further update shortly. The Cloud Servers connection may be interrupted currently. We are sincerely sorry for inconvenience caused.

  2. resolved Oct 07, 2019, 04:58 AM UTC

    Our engineer team has figured out the failure of core router and we have resolved the issue completely now. Again, we are sorry for any inconvenience caused.