LayerStack incident
Network Interruption for Tokyo Cloud Servers
LayerStack experienced a major incident on November 5, 2020 affecting Tokyo - JP01, lasting 2h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 05, 2020, 04:00 AM UTC
Our engineer team is investigating the network issue for some Tokyo Cloud Servers with our network upstream provider now, we should provide further updates shortly. The Cloud Servers connection may be interrupted currently. We are sincerely sorry for the inconvenience caused.
- identified Nov 05, 2020, 04:56 AM UTC
Our engineer team has figured out the network interruption caused by one of network provider due to hardware failure and we have adjusted the network routing to minimize the impact from this. We will keep you update here.
- identified Nov 05, 2020, 04:57 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Nov 05, 2020, 05:17 AM UTC
At this time we have been able to resolve the connectivity issues by adjusting the network routing. We will be monitoring this issue to ensure connectivity remains stable. If you are still experiencing connectivity issues, please reach out to our Support Team for assistance. Submit Ticket: https://service.layerstack.com/support/tickets/new
- monitoring Nov 05, 2020, 05:19 AM UTC
We are continuing to monitor for any further issues.
- resolved Nov 05, 2020, 06:09 AM UTC
We have not experienced additional networking issues, and all service should be operating normally. If you are still experiencing connectivity issues, please reach out to our Support Team for assistance.