LayerStack incident

Issue with some of HK Cloud Servers connectivity issue

Major Resolved View vendor source →

LayerStack experienced a major incident on May 26, 2023 affecting Hong Kong - HK03, lasting 3h 41m. The incident has been resolved; the full update timeline is below.

Started
May 26, 2023, 01:51 AM UTC
Resolved
May 26, 2023, 05:32 AM UTC
Duration
3h 41m
Detected by Pingoru
May 26, 2023, 01:51 AM UTC

Affected components

Hong Kong - HK03

Update timeline

  1. investigating May 26, 2023, 01:51 AM UTC

    Our engineer has figured out that there was one of switch port fault issue in few node, we are working on it and the ETA is around 2 hours. Further update will be given shortly and sorry for any inconvenience caused.

  2. resolved May 26, 2023, 05:32 AM UTC

    This incident has been resolved by our engineer now. We are sorry for any inconvenience caused.