Layer27 experienced a notice incident on August 3, 2020 affecting Pod01 and Cloud Services and 1 more component, lasting 20h 54m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 03, 2020, 03:53 PM UTC
Layer27 is monitoring the path of Tropical Storm Isaias and potential impacts to our cloud and managed services customers. The storm is currently projected to make landfall in the Southeast US late Monday evening into Tuesday morning. We are working closely with our datacenter partners to ensure that all systems are prepared for this event and are not anticipating any disruptions in service. Layer27 staff will be available to assist with any issues that may arise from this storm. We will be monitoring and responding to alerts as they are created in our systems, but we ask for any critical issues that you please contact us via our support number at 1-866-620-2641 and select option 1, and then press 703. If you have any additional questions or concerns please contact us at [email protected] or via our support portal at https://support.layer27.com.
- resolved Aug 04, 2020, 12:48 PM UTC
Layer27 is continuing to monitor the path of this storm and at this time the bulk of the storm has passed through the Southeast US. All Layer27 services remain online and functional and we are handling all alerts and tickets as they are received. If you need any assistance, please reach out via [email protected] or at our support portal at https://support.layer27.com. If your matter is urgent, please contact us via our support number at 1-866-620-2641 and select option 1, and then press 703.