Layer27 experienced a major incident on December 27, 2020 affecting Cloud Services and Backup Services and 1 more component, lasting 3h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 27, 2020, 01:32 AM UTC
We have identified an issue that is impacting the following services at our East2 location: offsite backup copy, disaster recovery replication and cloud portal management. Our team is investigating and will provide updates as soon as possible. If you have any questions or concerns, please contact us via e-mail at [email protected] or open a ticket via our support portal at https://support.layer27.com.
- identified Dec 27, 2020, 01:41 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Dec 27, 2020, 01:51 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 27, 2020, 04:34 AM UTC
This incident has been resolved.