Layer27 experienced a major incident on June 7, 2021 affecting Cloud Services and Backup Services and 1 more component, lasting 1h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 07, 2021, 06:26 PM UTC
We are currently investigating an issue with connectivity to services in our EAST-2 location. Additional updates to be provided as we have more information.
- identified Jun 07, 2021, 06:46 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 07, 2021, 06:51 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 07, 2021, 07:36 PM UTC
Connectivity for the EAST-2 site has returned to normal and all services should be functioning as expected. Our engineering team is continuing to monitor the situation for any further issues. If you have any questions or experience any further interruptions in service please contact us at https://support.layer27.com or via e-mail at [email protected].