Layer27 experienced a notice incident on August 1, 2023 affecting Backup Services and Disaster Recovery Services, lasting 3h 46m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 01, 2023, 05:12 PM UTC
We are currently experiencing a disruption in our East 2 Backup services that is impacting the following services: * Backup & Replication Services During this time Backup Copies to the East 2 cloud will fail. Our engineering team is actively troubleshooting this issue and we will provide further updates as they are made available. If you have any questions please contact us at [email protected].
- identified Aug 01, 2023, 06:57 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Aug 01, 2023, 08:59 PM UTC
A fix has been implemented and services are operational. Our Protect team is continuing to monitor the situation for any further issues. If you have any questions contact us at https://portal.layer27.com or via e-mail at [email protected].