Layer27 experienced a major incident on January 6, 2021, lasting 4h 21m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jan 06, 2021, 08:12 PM UTC
We are currently investigating this issue.
- monitoring Jan 06, 2021, 09:31 PM UTC
Our engineering team has worked with our internet service provider and identified the issue. The service provider has implemented a fix and external connectivity has been re-established. If you continue to experience issues please open a ticket with emailing [email protected]
- resolved Jan 07, 2021, 12:34 AM UTC
After monitoring the situation our engineering team has deemed this incident to be resolved. During a bandwidth upgrade performed by our internet service provider proper routing changers were not successfully implemented which caused downtime for some our tenants. In working with our service provider our engineering staff was able to identify the affected subnets which enabled the service provider to resolve the routing misconfiguration.