Layer27 experienced a notice incident on May 12, 2021 affecting Cloud Services and Backup Services, lasting 5d 6h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 12, 2021, 07:50 PM UTC
Our service-provider at our East2 cloud location has identified a transport circuit failure. This failure may have caused a slight disruption to internet services on May 12, 2021 @19:41 UTC. Since the failure traffic has been successfully re-routed and we are working with our service-provider and will continue to monitor the situation. If you have questions or are continuing to experience any issues, please contact us via our support portal at https://support.layer27.com or via e-mail at [email protected].
- resolved May 18, 2021, 02:14 AM UTC
Our service-provider reported that a temporary fiber disruption impacted the circuit. No further impact is expected and we have observed stability over an extended monitoring period. If you have additional questions please contact us via our support portal at https://support.layer27.com or via e-mail at [email protected].