Layer27 experienced a minor incident on June 29, 2021 affecting Cloud Services and Backup Services and 1 more component, lasting 3h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Cloud ServicesBackup ServicesDisaster Recovery Services
Update timeline
- investigating Jun 29, 2021, 06:48 PM UTC
We are investigating alerts for some network prefixes in eastern US, there appears to be major backbone congestion between some upstream providers. We have engaged upstream NOCs and are still working on mitigating this issue.
- monitoring Jun 29, 2021, 07:01 PM UTC
Our engineers hare re-routed traffic and we are seeing the packet loss issue largely cleared up. We are continuing to monitor, if you are continuing to notice network disruptions please feel free to open a support ticket at https://support.layer27.com or email us at [email protected].
- resolved Jun 29, 2021, 10:17 PM UTC
All services have been restored.