LawLytics experienced a minor incident on October 27, 2017, lasting 1h 29m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Oct 27, 2017, 12:39 AM UTC
We are currently investigating reports that some customer sites are experiencing privacy errors. We'll update with more details as soon as possible.
- identified Oct 27, 2017, 01:21 AM UTC
We believe we've identified the issue. A fix is being deployed, and normal service should begin to return soon.
- monitoring Oct 27, 2017, 01:38 AM UTC
Service has been restored for most if not all affected sites. We will continue to monitor the situation and verify that all sites are fully operational.
- resolved Oct 27, 2017, 02:08 AM UTC
The issue is now resolved, but we will continue to monitor performance through the night. The problem appears to have been with certificates for some member websites, which resulted in browser errors. Replacing the certificates fixed the issue, and we will continue working closely with our certificate provider to ensure sites remain at peak performance.