LaunchDarkly incident

Self-serve legacy customers are unable to check out or modify plan

Minor Resolved View vendor source →

LaunchDarkly experienced a minor incident on September 30, 2025 affecting Account management, lasting 2h 52m. The incident has been resolved; the full update timeline is below.

Started
Sep 30, 2025, 05:00 PM UTC
Resolved
Sep 30, 2025, 07:53 PM UTC
Duration
2h 52m
Detected by Pingoru
Sep 30, 2025, 05:00 PM UTC

Affected components

Account management

Update timeline

  1. identified Sep 30, 2025, 05:00 PM UTC

    Customers on legacy plans (such as Starter, Professional) are unable to check out or modify the plan. We have identified a fix and will provide an update as soon as the fix is ready. Please contact Support if you need to make an immediate change to your plan.

  2. monitoring Sep 30, 2025, 06:44 PM UTC

    The issue with legacy self-serve plans has been identified and a fix has been implemented. We are continuing to monitor the performance of impacted services. We will continue to update this page until it is resolved.

  3. resolved Sep 30, 2025, 07:53 PM UTC

    The issue with legacy self-serve check out has been resolved.