Later incident
Instagram Post and Reel Performance is not available for the previous seven-day period
Later experienced a major incident on October 3, 2024 affecting Instagram, lasting 3d 18h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 03, 2024, 04:59 PM UTC
Our teams are currently investigating an issue within Later's Instagram Analytics, specifically with Post and Reel performance, where 'No Data to Display' is appearing when trying to view performance analytics for both Instagram Posts and Reels. Updates will be shared here as we learn more about the cause of this issue.
- identified Oct 04, 2024, 03:02 PM UTC
Our teams have identified the root cause of this issue to be an update with how certain data is handled within Later's internal infrastructure. A fix to prevent future occurrences of this behaviour is currently being worked on. Once this has been completed, more information will be made available here.
- resolved Oct 07, 2024, 11:54 AM UTC
This incident has been resolved.