Latch experienced a notice incident on January 5, 2023 affecting Notifications, lasting 2h 35m. The incident has been resolved; the full update timeline is below.
Affected components
Notifications
Update timeline
- investigating Jan 05, 2023, 12:12 AM UTC
We are aware of an issue impacting emails being sent from Latch. This may impact any and all emails being sent from Latch including daily doorcodes, invitations, update and battery notifications, and more.
- monitoring Jan 05, 2023, 02:44 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 05, 2023, 02:48 AM UTC
This incident has been resolved. Our vendor's services have been restored. We continue to monitor.