Latch experienced a notice incident on January 28, 2023 affecting Latch Intercom, lasting 6d 15h. The incident has been resolved; the full update timeline is below.
Affected components
Latch Intercom
Update timeline
- investigating Jan 28, 2023, 02:40 AM UTC
We are aware of an issue where some subset of users may not be able to accept a call from their Intercom. We will provide updates here.
- monitoring Jan 31, 2023, 09:10 PM UTC
We have released an update to our app that we believe mitigates this issue. Please update to the latest version. We are continuing to monitor to ensure resolution.
- resolved Feb 03, 2023, 06:23 PM UTC
This issue has been resolved, please ensure user's have updated to app version 2.80.1 in order to ensure issues are mitigated.