Latch incident

Degraded BLE Unlock Success Rate on Subset of Android Devices

Latch experienced a notice incident on January 3, 2023 affecting Android App, lasting 43d 1h. The incident has been resolved; the full update timeline is below.

Started: Jan 03, 2023, 07:39 PM UTC
Resolved: Feb 15, 2023, 08:41 PM UTC
Duration: 43d 1h
Detected by Pingoru: Jan 03, 2023, 07:39 PM UTC

Affected components

Android App

Update timeline

monitoring Jan 03, 2023, 07:39 PM UTC

We are aware of an issue with BLE Unlock with Samsung ZFlip devices on Android 13 and that have updated to the 12/22 Security Patch. This is a known Android 13 issue and Google has already published a fix. This has rolled out to Pixel devices but Samsung has not rolled out to its own devices. This issue can affect all Android devices but is most prominent with Samsung ZFlip devices.
resolved Feb 15, 2023, 08:41 PM UTC

This incident appears to have been resolved based on our analysis of Android devices on the latest OS. We recommend any users experiencing an issue ensure they are upgraded to the latest Android OS which differs based on device.