Latch experienced a notice incident on April 18, 2023 affecting Latch Intercom, lasting 1h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Latch Intercom
Update timeline
- investigating Apr 18, 2023, 08:14 PM UTC
We have identified an ongoing issue with Intercom calls, are investigating. At this time, guests and visitors who call on a unit may see failed calls at a high rate. Suggested work arounds include calling the tenant directly and having them perform a remote unlock via the Latch App.
- resolved Apr 18, 2023, 09:18 PM UTC
This issue is now resolved. Intercom calling should function as normal.