Latch incident

Degraded Performance for Service Calls

Notice Resolved View vendor source →

Latch experienced a notice incident on August 1, 2023 affecting manager.latch.com and keycard.latch.com and 1 more component, lasting 58m. The incident has been resolved; the full update timeline is below.

Started
Aug 01, 2023, 06:28 PM UTC
Resolved
Aug 01, 2023, 07:27 PM UTC
Duration
58m
Detected by Pingoru
Aug 01, 2023, 06:28 PM UTC

Affected components

manager.latch.comkeycard.latch.comid.latch.comLatch Intercom

Update timeline

  1. investigating Aug 01, 2023, 06:28 PM UTC

    We are investigating degraded response times across our services including OpenKit, General Reservations APIs, Mission Control, and additional services. Retrying may be effective at this time.

  2. resolved Aug 01, 2023, 07:27 PM UTC

    This incident has been resolved.