LastPass incident

LastPass Support Site - Help Articles Returning 404 Error

Minor Resolved View vendor source →

LastPass experienced a minor incident on March 31, 2025 affecting LastPass service, lasting 415d 4h. The incident has been resolved; the full update timeline is below.

Started
Mar 31, 2025, 07:19 PM UTC
Resolved
May 21, 2026, 12:15 AM UTC
Duration
415d 4h
Detected by Pingoru
Mar 31, 2025, 07:19 PM UTC

Affected components

LastPass service

Update timeline

  1. resolved May 21, 2026, 12:15 AM UTC

    We have confirmed that the issue has been resolved. An image file referring to a bad path caused all help articles to become unavailable due to bad path construction on all articles. Teams working with the vendor were able to fix the bad reference and republish, fixing the issue. We will be working to implement a permanent solution to address this issue going forward including quality assurance checks within our deployment pipeline and implementation of new publishing guidelines.