LanSchool Air incident

Partial Outage - Investigating

Notice Resolved View vendor source →

LanSchool Air experienced a notice incident on September 17, 2020 affecting Socket Server Availability and Login and Authentication and 1 more component, lasting 5h 48m. The incident has been resolved; the full update timeline is below.

Started
Sep 17, 2020, 04:49 PM UTC
Resolved
Sep 17, 2020, 10:38 PM UTC
Duration
5h 48m
Detected by Pingoru
Sep 17, 2020, 04:49 PM UTC

Affected components

Socket Server AvailabilityLogin and AuthenticationApi Availability

Update timeline

  1. investigating Sep 17, 2020, 04:49 PM UTC

    We are currently investigating an issue causing some student devices to appear as offline and some features to be delayed. Thank you for your patience as we work to resolve these issues as quickly as possible.

  2. investigating Sep 17, 2020, 09:40 PM UTC

    We have resolved the issue.

  3. monitoring Sep 17, 2020, 10:37 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 17, 2020, 10:38 PM UTC

    This incident has been resolved.