LanSchool Air experienced a major incident on January 11, 2024 affecting Api Availability, lasting 9h 17m. The incident has been resolved; the full update timeline is below.
Affected components
Api Availability
Update timeline
- investigating Jan 11, 2024, 03:39 PM UTC
We are aware of an issue affecting Clever rostering and will post an update shortly.
- investigating Jan 11, 2024, 03:42 PM UTC
We are aware of an issue causing class rosters imported from Clever to not appear for some customers. Our engineers are working on a solution and we will post another update soon. Thank you for your patience and we apologize for the inconvenience this has caused.
- identified Jan 11, 2024, 09:50 PM UTC
We have identified the fix and will be applying it as soon as possible. Thank you for your patience.
- resolved Jan 12, 2024, 12:57 AM UTC
A fix has been implemented and we are monitoring the results.