LanSchool Air incident

LanSchoolAir Degraded Performance: Americas Region

Minor Resolved View vendor source →

LanSchool Air experienced a minor incident on September 24, 2024 affecting Login and Authentication, lasting 5d 23h. The incident has been resolved; the full update timeline is below.

Started
Sep 24, 2024, 06:16 PM UTC
Resolved
Sep 30, 2024, 05:31 PM UTC
Duration
5d 23h
Detected by Pingoru
Sep 24, 2024, 06:16 PM UTC

Affected components

Login and Authentication

Update timeline

  1. investigating Sep 24, 2024, 06:16 PM UTC

    We are currently investigating the situation related to performance degredation in the Americas Region.

  2. investigating Sep 24, 2024, 07:12 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Sep 24, 2024, 08:11 PM UTC

    A fix has been implemented and we are monitoring the results. Thank you for your patience.

  4. investigating Sep 25, 2024, 03:25 PM UTC

    We are continuing to investigate reported performance degradation in the Americas Region

  5. investigating Sep 25, 2024, 08:19 PM UTC

    Our engineers are diligently working on resolving the issue. We appreciate your patience and understanding.

  6. monitoring Sep 26, 2024, 01:49 PM UTC

    We have adjusted the system resources and are monitoring the results.

  7. monitoring Sep 27, 2024, 03:37 PM UTC

    After the system updates on 9/26, we are continuing to monitor the performance.

  8. resolved Sep 30, 2024, 05:31 PM UTC

    This incident was resolved on 9/26, and all systems are operational. Thank you for your patience.