Language Confidence incident

SAAPI scripted and unscripted service outage

Critical Resolved View vendor source →

Language Confidence experienced a critical incident on July 15, 2024 affecting Scripted API and Unscripted API, lasting 20m. The incident has been resolved; the full update timeline is below.

Started
Jul 15, 2024, 06:22 PM UTC
Resolved
Jul 15, 2024, 06:42 PM UTC
Duration
20m
Detected by Pingoru
Jul 15, 2024, 06:22 PM UTC

Affected components

Scripted APIUnscripted API

Update timeline

  1. identified Jul 15, 2024, 06:22 PM UTC

    We’re experiencing a service outage with the scripted and unscripted APIs. Our team is currently working to restore the service. We apologize for any inconvenience.

  2. identified Jul 15, 2024, 06:23 PM UTC

    We have identified the issue lies with our 3rd party ASR provider Deepgram which is itself experiencing an outage incident.

  3. monitoring Jul 15, 2024, 06:38 PM UTC

    The issues with the 3rd party ASR provider seem to be resolved, we are now monitoring the services to ensure they are stable.

  4. resolved Jul 15, 2024, 06:42 PM UTC

    This incident has been resolved, the services are now operational.