Landbot experienced a critical incident on June 20, 2025 affecting WhatsApp services, lasting 1h 31m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 20, 2025, 07:02 AM UTC
We are experiencing an issue affecting WhatsApp chatbots, that are unresponsive at this moment. Our team is actively investigating the issue and working to restore full functionality as quickly as possible. We will provide updates as soon as more information becomes available. Thank you for your patience and understanding.
- monitoring Jun 20, 2025, 07:53 AM UTC
A fix has been implemented and we are monitoring results.
- resolved Jun 20, 2025, 08:34 AM UTC
The issue affecting WhatsApp chatbots has now been resolved. Incident Timeline: - At approximately 20:00 CET, we began observing intermittent issues with WhatsApp chatbot responses. - By 02:30 AM CET, the WhatsApp service became completely unresponsive. Our team investigated and worked on restoring the service, which is now fully operational. We apologize for the inconvenience and appreciate your patience while we worked to resolve the issue.