Landbot experienced a critical incident on July 17, 2025 affecting Builder and landbots and 1 more component, lasting 28m. The incident has been resolved; the full update timeline is below.
Affected components
BuilderlandbotsEmail notificationsWebhooksWhatsApp botsChatsWhatsApp servicesZapierMessenger botsGoogle Sheets
Update timeline
- investigating Jul 17, 2025, 11:13 AM UTC
We are currently experiencing technical issues that are impacting our bots and overall platform functionality. Our engineering team is investigating the root cause and working on a fix with the highest priority. We’re committed to restoring full service as quickly as possible and minimizing the impact on our users.
- identified Jul 17, 2025, 11:23 AM UTC
The issue has been identified and a fix is being implemented
- monitoring Jul 17, 2025, 11:24 AM UTC
A fix has been implemented and we are monitoring results
- resolved Jul 17, 2025, 11:42 AM UTC
This incident has been resolved.