Landbot incident

Degraded Bot Conversations Using Agent Knowledge Bases

Notice Resolved View vendor source →

Landbot experienced a notice incident on December 15, 2025 affecting landbots and WhatsApp bots, lasting 17h 56m. The incident has been resolved; the full update timeline is below.

Started
Dec 15, 2025, 01:06 PM UTC
Resolved
Dec 16, 2025, 07:03 AM UTC
Duration
17h 56m
Detected by Pingoru
Dec 15, 2025, 01:06 PM UTC

Affected components

landbotsWhatsApp bots

Update timeline

  1. monitoring Dec 15, 2025, 01:06 PM UTC

    We are experiencing degraded performance in bot conversations that rely on Agent Knowledge Bases due to an ongoing incident with our upstream vector database provider: https://status.pinecone.io/incidents/ksj7pvjgtjlj. As a result, operations involving Knowledge Bases — including uploading, updating, deleting, and querying content — may fail or return incomplete results. This may cause agents to retrieve incorrect or missing information and respond inconsistently to end users. We are actively monitoring the situation and will provide updates as soon as the upstream service is restored.

  2. monitoring Dec 15, 2025, 08:55 PM UTC

    Our upstream vector database provider identified the issue 6 hours ago, we are actively monitoring the status in order to provide updates as soon as the upstream service is restored: https://status.pinecone.io/incidents/ksj7pvjgtjlj

  3. resolved Dec 16, 2025, 07:03 AM UTC

    This incident has been resolved.