Landbot incident
Incident affecting sending of WhatsApp templates
Landbot experienced a major incident on February 6, 2024 affecting WhatsApp services, lasting 2d 3h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Feb 06, 2024, 09:41 AM UTC
We're currently experiencing a technical issue impacting the sending of templates in our WhatsApp integration. Our team is actively investigating the issue and working towards a resolution. During this time, you may encounter errors when attempting to send templates via WhatsApp both in-app and via API. We apologize for any inconvenience this may cause and appreciate your patience as we work to restore normal functionality. Rest assured, we are prioritizing this issue and will provide updates as soon as more information becomes available. Thank you for your understanding.
- identified Feb 06, 2024, 01:33 PM UTC
Our team is actively working on a fix to address the ongoing technical issue affecting the sending of templates in our WhatsApp integration. We understand the inconvenience this is causing and appreciate your patience as we work to restore normal functionality. Resolving this issue remains our top priority, and we will continue to provide updates as soon as more information becomes available. Thank you for your understanding and continued support.
- identified Feb 06, 2024, 05:39 PM UTC
We've made progress in fixing some of the issues affecting WhatsApp templates. While some solutions have been implemented, additional fixes are still required for complete resolution. We will continue to provide updates as we make further progress. Thank you for your continued support.
- monitoring Feb 07, 2024, 04:36 PM UTC
Our team has implemented solutions to address the issues affecting WhatsApp templates in the app (sending, requesting...). Also, we initiated the rollback process for template ID changes that impacted API-based sending. While this rollback is underway, we'll notify you as soon as the process is complete and ensure everything is fully restored. We deeply appreciate your patience and understanding throughout this process.
- resolved Feb 08, 2024, 01:14 PM UTC
The incident affecting WhatsApp templates has now been fully resolved. We have completed the rollback process for template ID changes that impacted API-based sending. This means that previous template IDs have been restored, and the key is now back to "template_id", as it was before (not "template_uuid"). Thank you for your cooperation and support throughout the process.