Landbot experienced a major incident on February 3, 2025 affecting WhatsApp services, lasting 16h 43m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 04, 2025, 08:09 AM UTC
We are currently experiencing an issue affecting the sending of WhatsApp message templates that include buttons. Our team is investigating the root cause and working to resolve it as quickly as possible. We apologize for any inconvenience and will provide updates as soon as we have more information. Thank you for your patience.
- identified Feb 04, 2025, 08:15 AM UTC
The issue has been identified and a fix is being implemented. We appreciate your patience and will provide further updates as we make progress.
- monitoring Feb 04, 2025, 09:37 AM UTC
A fix has been implemented and we are monitoring results.
- resolved Feb 04, 2025, 10:14 AM UTC
The issue affecting the sending of WhatsApp message templates with buttons has been resolved. We appreciate your patience and apologize for any inconvenience caused.