Lacework incident

Compliance Report PDF intermittently missing details

Major Resolved

Lacework experienced a major incident on January 25, 2024, lasting 7d 22h. The incident has been resolved; the full update timeline is below.

Started
Jan 25, 2024, 02:32 PM UTC
Resolved
Feb 02, 2024, 12:41 PM UTC
Duration
7d 22h
Detected by Pingoru
Jan 25, 2024, 02:32 PM UTC

Update timeline

  1. monitoring Jan 25, 2024, 02:34 PM UTC

    Compliance report PDFs are showing as blank under each section intermittently. Our engineering team are currently working to resolve this and will continue to provide updates. As a workaround, please use the cloud compliance dashboard in your Lacework instance. Please open a ticket with Lacework Support if you have any questions on this.

  2. monitoring Jan 31, 2024, 11:27 AM UTC

    Our team has applied a fix and we are monitoring the results to confirm all PDF compliance reports are now generating successfully.

  3. monitoring Feb 02, 2024, 12:41 PM UTC

    This Incident has now been resolved.